Refund and Return Policy – WinInsurance

Effective Date: November 28, 2024

At WinInsurance, we are committed to providing the best possible shopping experience for our customers. We understand that sometimes things don’t work out as planned, and we want to ensure that returning or refunding your purchase is as smooth and easy as possible. Please review our detailed Refund and Returns Policy below to better understand how we handle returns, refunds, and exchanges.

1. Return Eligibility

Return Period:
To ensure your complete satisfaction, WinInsurance offers a 30-day return window from the date of delivery. If for any reason you are not satisfied with your purchase, we encourage you to return the product within this time frame.

Product Condition:
To be eligible for a return, the product must be unused and in its original, resalable condition. This includes all tags, labels, and packaging intact. We cannot accept returns for products that have been used, altered, or damaged in any way.

Initiating a Return:
If you wish to return an item, please contact our customer service team at info@wininsurance.click. Include your order number and a brief description of the reason for your return. We will guide you through the return process and provide you with a return authorization, if applicable.

2. Refund Process

Inspection and Notification:
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You will be notified via email about the status of your refund, either approved or rejected.

Refund Approval:
If your return is approved, we will issue a full refund for the purchase price of the item. Refunds will be credited to the original payment method used during the purchase. Please note that the refund process may take up to 10 business days, depending on your payment provider.

Shipping Costs:
Shipping fees are non-refundable. The cost of shipping the item back to us is your responsibility unless the return is due to our error (e.g., if the product is damaged or incorrect). In such cases, we will cover the return shipping costs.

3. Damaged or Defective Items

Notification of Damage or Defects:
If your product arrives damaged, defective, or incorrect, please contact us immediately upon receipt of the item. We apologize for any inconvenience caused and will resolve the issue promptly.

Resolution Options:
You have the option of either receiving a full refund or a replacement for the defective or damaged item. We will provide you with a prepaid return label, and the return shipping cost will be covered by WinInsurance.

4. Non-Returnable Items

For the health and safety of our customers, as well as due to the nature of certain products, the following items are non-returnable and non-refundable:

  • Gift cards
  • Digital products (including downloadable content)
  • Customized products (items that have been personalized or made-to-order)

Please carefully review your order before purchasing these products, as we cannot accept returns or issue refunds for them.

5. Exchange Policy

At WinInsurance, we do not offer direct exchanges for products. If you wish to receive a different product, you will need to follow the return process outlined above and request a refund. Once the refund is processed, you may place a new order for the item you would like.

6. How to Contact Us

If you have any questions or need assistance regarding your return or refund, our customer service team is here to help. You can reach us through the following contact methods:

Our team is available to assist you Monday to Friday, from 9:00 AM to 5:00 PM (EST). We are committed to responding to all inquiries within 1-2 business days.